What the Package Includes
- Quarterly full upgrade of your Magento core and extensions with the latest updates for each
- Monthly update of your website with critical security patches within these quarterly upgrades as required
- Daily monitoring of email notifications we subscribe to, alerting us to when there is a new update for your Magento site.
- Actioning the daily notifications if the upgrade is seen as time-critical
- Additional quarterly back-up of your site for added security
- Full technical support during office hours
- Plugins reviewed quarterly for any new vulnerabilities
- Monthly reporting providing an overview confirmation of the completion of the tasks covered within the package
The Magento Updates & Upgrades support package is in addition to any current support you receive and does not affect any other services we currently provide for you. This support solution has been created in response to the changes that are currently happening within the digital marketplace.
Magento 1 to Magento 2
Due to the very different nature of Magento 1 and Magento 2, this support package does not include the automatic upgrade from Magento 1 to Magento 2. If you would like a quote to upgrade your site to Magento 2, please contact your account manager for an accurate quote and process plan.