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Update Support

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    Service Overview

    Magento 1 & 2 Update Support Package

    When you are busy running your business, logging into your site to check for updates is usually the last thing on your mind. Wouldn’t it be easier if you could simply leave the responsibility to Piranha Digital?

    The Magento Update Support Package from Piranha Digital is a fully managed solution to keep your Magento Website, plugins, and themes up to date with all the latest security patches, enhanced features and bug fixes that are regular released.

    Piranha will systematically take a copy of your site, host it in a quarantine environment, install all relevant updates, test and then re-launch with all updates included. Our software will also notify us of all Magento updates so urgent action can be taken for major security upgrades.

    Software platforms covered

    • Magento 1
    • Magento 2
    • Website containing approved Magento plugins
    • Magento websites with 3rd party integrations

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    Benefits of our Magento Update Support Package

    • Peace of mind knowing Piranha is keeping your Magento website up to date
    • Fully managed package delivered by Magento experts
    • Improved Magento security
    • New Magento features added
    • Faster Magento experience
    • A bug free Magento website
    • Plugins updated
    • Better compatibility
    • Easy, manageable, small monthly payment

    What the Package Includes

    • Quarterly full upgrade of your Magento core, plugins, and themes with the latest update for them
    • Monthly update of your website with critical security patches within these quarterly upgrades as required
    • Daily monitoring of email notifications we subscribe to alerting us to when there is a new update for your Magento site.
    • Actioning the daily notifications if the upgrade is seen as time critical
    • Additional quarterly back-up of your site for added security
    • Full technical support during office hours
    • Plugins reviewed quarterly for any new vulnerabilities.
    • Reporting – Each quarter you will receive an overview report confirming the completion of the tasks covered within the package.

    The Magento Update Support Package is in addition to any current support you receive and does not affect any other services we currently provide for you. This support solution has been created in response to the changes that are currently happening within the digital marketplace.

    Magento 1 to Magento 2
    Due to the very different nature of Magento 1 and Magento 2, this support package does not include the automatic upgrade from Magento 1 to Magento 2. If you would like a quote to upgrade your site to Magento 2, please contact your account manager for an accurate quote and process plan.

    More about Magento 2 Websites from Piranha


    Security is arguably the most important reason why you should keep your Magento website up to date. Magento currently powers 18% of all e-commerce websites in the world, with an estimated 250,000 stores built on the platform. Due to its immense popularity, Magento, like most leading platforms, is a popular target for hackers, malicious code distributors and data thieves.

    Every time a security vulnerability is reported, Magento releases an update that fixes the issue. This means that if you are not using the latest version of Magento, then you are using software with known security vulnerabilities. Hackers can search for websites running the older version, and you may become a victim of a sophisticated attack.

    It is not just Magento itself that can be vulnerable, plugins can also be exploited by hackers. You need to make sure that all your Magento plugins, themes, and the core itself is always up to date.

    In 2018 alone, there were 11 major releases by Magento relating to security and performance functionality and with more than 4,000 Magento 1 plugins now available and already over 2,400 for Magento 2, it is a full time job to manage the update process.

    More About Magento Security Support From Piranha

    Start your Magento Update Support Package with Piranha

    Now is the time to start your Magento Update Support Package with Piranha Digital or move your existing support to us. Call us today on 01772 888331 to find out more about our range of support packages available for all website platforms. 

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