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Enhanced Website Security Support

Peace of Mind for your Magento 2 Website from Piranha

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    About

    Overview Of Service

    The Magento Enhanced Website Security Support package from Piranha Digital is a fully managed and enhanced security support package developed to counteract the increased levels of hacking attempts and viral activity detected by the website security community. It has been developed specifically to support websites built on the leading Magento platform.

    The package includes measures designed to reduce the likelihood of attacks, to provide back-up and contingency solutions and insurance that should the worst happen, then Piranha will address and fix your Magento website and restore it the condition before the attack at no additional cost to you.

    Software platforms covered

    • Magento 1
    • Magento 2
    • Website containing approved Magento plugins
    • Magento websites with third-party integrations

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    Benefits of Piranha's Magento Enhanced Website Security Support

    • Peace of mind knowing Piranha is looking after the security of your website
    • Easy, manageable, small monthly payment
    • No unexpected invoices to cover the cost of repairing any damage or rebuilding the site
    • Reduction in downtime if a hack occurs
    • Priority support when needed including telephone support
    • A constant clean back-up of your site held separately for quick loading
    • SEO experts on hand to help resolve any search engine (Google, Bing) fallout
    • Summary monthly report providing a paper trail of support for internal reporting
    • Reporting – each month you will receive an overview report confirming the completion of the tasks covered within the package. 

    The enhanced website security support is in addition to any current support you receive and does not affect any other services we currently provide for you. This support solution has been created in response to the changes that are currently happening within the digital marketplace.

    What The Package Includes

    • Enhanced, full daily remote backups of your website (files and database) for the last 7 days, Friday morning for the last 2 weeks and 1st day of the month for the last 3 months.
    • Premium Disaster Recovery Plan: Full working remote backups restored within 4 hours (within office hours)
    • Monthly ‘file permission’ checks, ensuring there are no new site vulnerabilities that can be exploited.
    • Quarterly password update reminders.
    • Plugin installed to protect against brute force attacks on the default admin logins.
    • Priority Technical Support – Responding to any security related queries (including analysis, implementation of a fix and security correspondence).
    • Version control for all files on the website which would ensure any unauthorised file changes are identified
    • Plugins reviewed quarterly for any new vulnerabilities.
    • Repairing sites that have been affected by a hack/virus
    • Dealing with 3rd parties for a resolution to problems
    • Re-submitting sites to search engines such as Google, Bing, Yahoo, MSN and DuckDuckGo

    Background

    A recent security announcement by Google identified a 32% increase in the number of hacked websites with many of these due to compromised passwords, missing security updates and insecure themes and plugins. Whilst security patches are often released by the major platforms, often the providers of 3rd party plugins and extensions aren’t so vigilant in providing these patches making them the source of attack.

    Older websites appear to be more vulnerable and hackers are becoming more sophisticated. Once a website is hacked, the process to cleanse the site and restore it to its former performance can be an extracted and expensive process with a legacy of security hurdles to overcome including Google flagging the site as insecure or compromised and larger organisations blocking the site altogether.

    More About Our Magento Update Support Service

    Start your Enhanced Security Support Package Today

    Now is the time to start your Magento Enhanced Website Support Package with Piranha Digital or move your existing support from your existing agency to us. Call us today on 01772 888331 to find out more about our range of support packages available for all website platforms. 

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