Twitter's CEO Promises to Tackle Trolls - Piranha Digital

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Twitter’s CEO Promises to Tackle Trolls

By piranha

9th February 2015

Twitter’s CEO, Dick Costolo, has acknowledged that they are not doing enough to stop the increasing abuse which is appearing on the site.

A private message which Costolo sent to an employee was leaked to the public on Monday last week.

It said that Twitter “sucks at dealing with abuse and trolls on the platform, and we’ve sucked at it for years.

“I’m frankly ashamed of how poorly we’ve dealt with this issue during my tenure as CEO. It’s absurd. There’s no excuse for it. I take full responsibility for not being more aggressive on this front. It’s nobody else’s fault but mine, and it’s embarrassing.”

The Chief Executive promised to change the way the social media site deals with these complaints, saying; “’We’re going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them.”

These internet users are commonly referred to as ‘trolls.’ This name is given to someone who looks for the opportunity of an argument or sends deliberately upsetting messages.

Stephen Fry, Zelda Williams, Miranda Heart and Cheryl Cole are amongst the many celebrities who have been targeted by the trolls. In many cases, these public figures have suspended their accounts temporarily or deleted it completely.

They often use fake profiles so that it is harder to track down their real identity. The best advice for anyone who comes into contact with these ‘trolls’ is to report, block and ignore!

Back in November, the company teamed up with an advocacy group to investigate the abuse which a high number of women were experiencing on the site.

They also introduced a new system to the site, which allows users to report anyone who demonstrates threatening, rude or abusive behaviour. Until recently, it was a difficult and lengthy process to complete, which was off-putting for the users who were already feeling distressed.

The question left on everybody’s lips is how exactly Twitter are going to punish these trolls. With over 284 million users accessing the site each month, it’s a huge number of people for the site to keep an eye on!

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